WHY, WHEN AND HOW REFER A CASE
We wish to grow long term partnerships with the veterinary practices of the Montreal region.
Therefore, as soon as you think that an animal needs to be referred to us (because you want a second opinion about an ocular disease a bit more complicated or because your client wants to push the treatment a bit further) please do not hesitate to contact us. We are also happy and available to assist you the best we can by answering your questions par email or phone.
To refer us a case, you can forward our information to your client or you can simply let us know by giving us a call/e-mail or by filling out our Clinic transfer form. . This information is very useful to us before welcoming your client and examining the animal.
Please note that it is important for us to have the medical record of the animal you are referring to us for few reasons:
Because our clinic mainly functions by reference, we want to respect this relationship with your clinic, and we will therefore ask your client to authorize you to send us the medical record of their pets
Because we want your client to have the most enjoyable, fast and efficient visit at our practice, we need to know the treatments that were previously prescribed.
That is why we require to have in our hands the medical records of your client’s pet prior to their appointment.
If we insist on having the files before their visit to our practice, it is because our goal to collaborate the best possible with you.
In return, we will let you know that your client had an appointment our practice. The report forms their visit with us as well as the clinical photographs will be sent to you within 24 to 48 hours after their appointment. You have also a 24hrs/7 direct access online to all the medical files of the patients you have referred to us through our practice software VETUP.